If you have been redirected to this page it means there has been an issue with creating your Royal Mail Freepost Return Label. Freepost labels are only eligible for customer who are deemed to not need to pay for their return, the link to the return portal is sent to all eligible customers.
Reasons why your label may not have worked, the item is too heavy or too large to be sent via Royal Mail. The majority of our items will be suitable to send using the Return Portal, we would advise sending the item/s in a suitable box or packaging size to avoid exceeding any size restrictions.
If in the unlikely event that your return is larger or heavier than the restriction shown above please email us directly at firstname.lastname@example.org and we can advise next steps on how to get the goods returned back to us. Please do not send items larger or heavier than the restrictions above as this may cause the goods to be returned to you and delay and return/refund process.