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FAQ's

How can I contact Pizzazz-Retail?

If you need to get in touch with us please send us an email or alternatively you can call us on our UK phone number. Check out our Contact Us page for all the info you need. Our opening hours are 8am - 4pm mon-fri (excluding bank holidays)

Where are you based?

We're a small family run business in the West Midlands, UK

I have a problem with my order?

If you need any help with your order we're always happy to help, our customer service team is on hand to take a look and come to a solution to rectify any order issue for you. Just drop us a message through email or give us a call and we can help you out

Where is my order?

If your order has not arrived when expected please check our Shipping page for further details on the delivery and courier services we use and how we can help you locate the order

Where do you ship to?

We currently ship orders worldwide from the UK and offer free standard delivery. If you have specific concerns or requirements for an order please get in touch and we can do our best to help

How long does delivery take?

For UK orders placed with standard shipping we aim to deliver via Royal Mail in 3-5 working days. If your choose an express service we aim to deliver within 1-2 working days

For Europe we ship standard delivery orders via Royal Mail which usually takes 7-10 days dependent on the destination country. If you choose a courier or tracked service this will offer a tracking number for delivery and some items may require a signature upon arrival

For Rest of the World countries such as USA and Australia we ship with a standard service via Royal Mail which takes on average 7-15 working days dependent on the destination country. If you choose a courier or tracked service this will provide a tracking number for delivery and some items may require a signature upon delivery

Please note these are delivery aims and in some, exceptional circumstances orders may take slightly longer. Please contact us if you need more specific delivery information for a particular country

How can I return my order?

We offer a 30 day return period on all orders, you can see full details about our policy on our Returns page 

Can I cancel/amend my order?

If you have changed your mind and need to cancel your order please contact us ASAP so we can try to cancel the order for you, please note if the order has already been shipped we can not cancel it and would request you to return the goods for a full refund

We are able to make some amendments to orders in some circumstances, this is in relation to sending a different size or colour of product or an address change, this is not in regards to product customisation or personalisation. Please contact us ASAP if you require an amendment and we will try to help

Can I reserve a product or pre-order?

At the moment this isn't a service we offer, we may look into this in the future 

When will a product be back in stock?

We are always doing our best to keep popular and best selling items in stock, we regularly update stock on the website so please check back soon if the item you wanted is currently unavailable. You can also contact us directly and we can take a look at when we may be restocking a particular item

I need more product information?

We try to keep up to date with our product details to make sure you feel confident about a product before you checkout, if you need more information than is available in the product description please let us know and we can get that detail for you 

Do you have discounts or promotions?

We promote our discounts on the website when they are available, you can also check our social media for updates on new promotions or money off codes. All orders automatically get free delivery for orders over £29.99 and we do have a selection of items on sale at discounted prices

I'm having technical issues?

If you're struggling to checkout or generally finding the website difficult to use at a certain time please get in touch with us and we can take a look and do our best to help

If there's anything we've missed or you still need help please don't hesitate to contact us and we will be happy to help!